Technical Support Analyst (Dutch speaking) Job at Bullhorn in London

Job Description

As a Technical Support Analyst (Dutch speaking) you’re a Bullhorn product guru and the first point of contact for Bullhorn’s customer issues, inquiries, questions, and praise. You’ll provide an incredible customer experience by uncovering, assessing and resolving customer needs.

Our twelve week paid comprehensive training program will teach you the ins and outs of Bullhorn software, consisting of instructor-led four-week classroom training, followed by an additional two weeks of on the job training. Upon completion, you will have the skills and knowledge to tackle the dynamic needs of Bullhorn customers as a Technical Support Analyst.

As a Dutch speaking Technical Support Analyst, a typical day might include:

Answering Bullhorn customer phone calls or chat messages, asking questions and gathering information to quickly resolve issues.

Researching a customer’s technical issue, using your software product knowledge to help correct a problem, or escalate to a Bullhorn technical resource.

Managing customer expectations regarding estimated response times for issue resolution.

This might be the job for you if:
You love people, and have a proven track record of delivering incredible customer experiences

You have the ability to learn and articulate software-related and technical concepts

Fluent in Dutch

Bonus points for:
1+ year work experience in delivering software support

Experience with relational databases (SQL Server)

Strong culture makes Bullhorn a great place to work! Our offices offer a casual, collaborative environment with monthly social events and annual summer and holiday parties. Bullhorn offers unlimited vacation, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.

You might be a fit for Bullhorn if:
You are energetic and enjoy working in a fast-paced environment within a company in a hypergrowth phase

You take ownership of your work and continuously strive for improvement

You are confident and love sharing success with your team

About the Company

Company: Bullhorn

Company Location:  London

Estimated Salary:

About Bullhorn