Software Support Specialist Job at AwareMD – in Toronto, ON
Software Technical Support Specialist for Electronic medical record
AwareMD is a fast growing Electronic Medical record company with imbedded imaging component. We are looking for an individual with technical background and prior experience in medical software.
The duties include:
Reply to to customer enquiries and concerns.
Determine, review criticality and prioritize resolution of issues.
Resolve cases and support Lead Software Support Analysts.
Engage in Knowledge Management process by creating and using materials.
Guide clients to use self-help resources.
Offer direct customer service and technical support to user through phone, email and in-person.
Support clients to answer queries, locate information and review technical requirements.
Record customer change requests and technical requirements.
Manage Product Help Desk and capture user interactions.
Record issues and solutions to troubleshoot guides.
Present to end users for training purposes.
Develop course materials and educate in classroom setting.
Create application training manuals and classroom training materials.
Support new personnel in software, programs and operational instructions.
Troubleshoot and resolve issues with software or hardware.
Walk colleagues or clients through steps to help them resolve their technical problems.
Support the implementation of new solutions or applications.
Job Types: Full-time, Permanent
- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home
- software support: 1 year (preferred)
- Electronic medical record: 1 year (preferred)
- fluent English (preferred)
- Temporarily due to COVID-19
About the Company
Company: AwareMD –
Company Location: Toronto, ON