Service Desk Analyst Job at UK Government – Cabinet Office in London

Job Description

The Digital and Technology Team (DaTT) is part of the Cabinet Office. DaTT exists to serve the users of the Cabinet Office by providing the best possible, reliable, appropriate and cost effective digital technology tools, training and support for use in pursuit of their wider work objectives.

The Live Service Team is an integral part of DaTT. Live Service is responsible for the provision of all Live Service offerings to the Cabinet Office and partner organisations including support for all services, applications and platforms in the production technology environment, and fulfilment of service requests from eligible users, including build of EUC and mobile devices.

Supporting over 14,000 users, we are also responsible for incident management, major incident management, problem management and change & release management on behalf of the wider department and directorate. The team also works within the ITIL framework, and knowledge of, or foundation qualifications would be useful.


Bachelors Degree


We’ll assess you against these behaviours during the selection process:

Seeing the Big Picture

Changing and Improving

Communicating and Influencing

Working Together

Delivering at Pace

Technical skills

We’ll assess you against these technical skills during the selection process:

CV Experience



Civil Service pension schemes may be available for successful candidates.

About the Company

Company: UK Government – Cabinet Office

Company Location:  London

Estimated Salary:

About UK Government - Cabinet Office