Senior Solutions Engineer – Detroit

At Couchbase, big things happen. Every day, we’re translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, where the enthusiasm of our employees and leadership team is infectious and growing. You’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry.

Our Solutions Engineers are the primary technical field experts, responsible for actively driving and managing the technical part of a sales engagement. We are looking for someone to cover the NY Tristate Region.

The goal of the Solutions Engineer is to support the rapidly growing Couchbase user community and help drive customer success. In this exciting role, you will become an expert explaining NoSQL advantages, how Couchbase Server works and how it can be used to solve the customer’s problems; all with a good dose of getting customers excited about using this new approach for fast & scalable databases.

Location: This is a remote role based in either Ohio, Michigan or Eastern Canada areas.

Responsibilities

Show customers how to solve their problems and meet their requirements with Couchbase Server and get them excited about NoSQL database technology

Work closely with the sales team on account strategy and identifying additional opportunities in existing accounts

Ensuring the success of customer POC / Pilots through effective management of acceptance criteria and issue escalation/resolution

Developing and delivering exceptional company/product presentations and demonstrations

Work with all technical levels from managers, to architects and developers and explain Couchbase Server and its uses

Be the technical product expert for customers and stay up-to-date on the NoSQL competitive landscape

Work with Product Management and Engineering to provide feedback from the field and represent the customer perspective

Identify and write internal and external technical collateral, like typical deployment architectures or best practices

Preferred Qualifications

BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field

3+ years experience with traditional RDBMS including schema modeling, performance tuning and configuration

Prior experience in a fast-paced startup environment

Hands-on administration and troubleshooting experience with x86 operating systems (Linux, Windows, Mac OS), networking and storage architectures

Familiarity with NoSQL databases or other distributed high-performance systems

Pre-sales support experience in the NoSQL industry

Minimum Qualifications

Excellent communication and presentation skills with an ability to present technical solutions concisely from small to large audience

Experience engaging with developers and programming experience in at least one of the following: Java/.NET/PHP

Demonstrated passion for diving into technical issues and solving customer problems

Demonstrated critical thinking and advanced troubleshooting skills and qualities

Well organized, can engage with many customers at the same time

Ability to travel up to 25% of the time is required