Overview

Senior Salesforce Administrator/FTC Jobs in London – England – UK at Ticketmaster

Title: Senior Salesforce Administrator/FTC

Company: Ticketmaster

Location: London – England – UK

Type: Part Time

Category: IT/Tech

Position:  Senior Salesforce Administrator (6 months FTC)

Location: London, UK

Division: Ticketmaster International IT / Business Solutions

Line Manager: Salesforce Team Manager

Contract Terms: Fixed term, April – October 2021

THE TEAM

Ticketmaster, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of four core business areas: Concerts, Ticketing, Artist Nation and Sponsorship & Advertising.

Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

This is an exciting opportunity to work within the International IT Business Solutions team to manage and administer and enhance a varied range of Salesforce products that we provide to markets across the UK and Europe.

We are also expanding Salesforce use across all areas of the business and this is a good opportunity to gain exposure to the latest Salesforce technology.

THE JOB

You will be working within IT and closely with key technology and business professionals across the UK and the international operations, you will be expected to support the existing Salesforce deployments as well as assist the Salesforce Team Manager in developing and enhancing systems.

This role will have specific focus on moving existing operational business processes to Salesforce platform without impacting the day to day operations.

A flexible and proactive attitude to problem solving and teamwork with the ability and desire to learn in a high paced media environment would be beneficial

WHAT YOU WILL BE DOING

Day-to-day administration and support of business’ Salesforce solutions including managing multiple user maintenance, profiles and roles, customisation of objects, fields, record types, page layouts and validations.

Hands-on enhancement of current systems and development of new business requirements

Design, document, build, test and deploy enhancements to Salesforce custom objects, workflows, alerts, reports and dashboards

Work closely with development and QA teams in a collaborative and iterative process to launch projects on a timely basis

Ensure that processes are maintained and adhered to.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

You will need to be able to demonstrate strong Salesforce administrator experience

Able to quickly gain a working knowledge of the team’s various software applications

Easily recognises system deficiencies and implements effective solutions

Business facing role: understanding and delivering on enhancement requests, supporting existing functionality.

You have demonstrable project problem analysis/resolution skills

You are experienced in Sales/Service Cloud configuration

Salesforce.com Certifications

You have Apex, Visualforce & Lightning (or JavaScript) programming skills – (Desirable but not essential)

You have knowledge of Web Services (SOAP and REST) – (Desirable but not essential)

YOU (BEHAVIOURAL SKILLS)

You are aware of new technologies and are always looking for ways to improve your craft and those around you. You thrive in a collaborative environment, pairing with business and operations to create the right user experience.

A flexible and proactive attitude to problem solving and teamwork with the ability and desire to learn in a high paced media environment would be beneficial.

You are confident communicator and able to think on your feet

You have st…

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