Senior Salesforce Administrator/FTC Jobs in London – England – UK at Ticketmaster
Title: Senior Salesforce Administrator/FTC
Location: London – England – UK
Type: Part Time
Position: Senior Salesforce Administrator (6 months FTC)
Location: London, UK
Division: Ticketmaster International IT / Business Solutions
Line Manager: Salesforce Team Manager
Contract Terms: Fixed term, April – October 2021
Ticketmaster, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of four core business areas: Concerts, Ticketing, Artist Nation and Sponsorship & Advertising.
Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.
This is an exciting opportunity to work within the International IT Business Solutions team to manage and administer and enhance a varied range of Salesforce products that we provide to markets across the UK and Europe.
We are also expanding Salesforce use across all areas of the business and this is a good opportunity to gain exposure to the latest Salesforce technology.
You will be working within IT and closely with key technology and business professionals across the UK and the international operations, you will be expected to support the existing Salesforce deployments as well as assist the Salesforce Team Manager in developing and enhancing systems.
This role will have specific focus on moving existing operational business processes to Salesforce platform without impacting the day to day operations.
A flexible and proactive attitude to problem solving and teamwork with the ability and desire to learn in a high paced media environment would be beneficial
WHAT YOU WILL BE DOING
Day-to-day administration and support of business’ Salesforce solutions including managing multiple user maintenance, profiles and roles, customisation of objects, fields, record types, page layouts and validations.
Hands-on enhancement of current systems and development of new business requirements
Design, document, build, test and deploy enhancements to Salesforce custom objects, workflows, alerts, reports and dashboards
Work closely with development and QA teams in a collaborative and iterative process to launch projects on a timely basis
Ensure that processes are maintained and adhered to.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
You will need to be able to demonstrate strong Salesforce administrator experience
Able to quickly gain a working knowledge of the team’s various software applications
Easily recognises system deficiencies and implements effective solutions
Business facing role: understanding and delivering on enhancement requests, supporting existing functionality.
You have demonstrable project problem analysis/resolution skills
You are experienced in Sales/Service Cloud configuration
You have knowledge of Web Services (SOAP and REST) – (Desirable but not essential)
YOU (BEHAVIOURAL SKILLS)
You are aware of new technologies and are always looking for ways to improve your craft and those around you. You thrive in a collaborative environment, pairing with business and operations to create the right user experience.
A flexible and proactive attitude to problem solving and teamwork with the ability and desire to learn in a high paced media environment would be beneficial.
You are confident communicator and able to think on your feet
You have st…