Overview

Senior IT Support Specialist Jobs in Las Vegas, NV at Kforce Inc

Title: Senior IT Support Specialist

Company: Kforce Inc

Location: Las Vegas, NV

ResponsibilitiesA Kforce client is seeking to hire a Senior IT Support Specialist in Las Vegas, Nevada (NV). Responsibilities include:

A Senior IT Support Specialist will install, diagnose, repair, maintain, upgrade, deploy all PC hardware, and equipment to ensure optimal workstation performance

Act as escalation for technical issues

The Senior IT Support Specialist will act as a liaison between operations, engineering, service desk technicians, and end users

Remotely troubleshoot incidents using technical and investigative procedures to provide a resolution for end users

Maintain appropriate stockroom level by adhering to procurement and asset inventory process

A Senior IT Support Specialist will act as a mentor to and junior staff

Maintains best practices regarding incident, request, and problem management

Complete ticket logging, classification, categorization correctly, and efficiently

Follow and maintain quality control processes to ensure proper procedures are defined and being followed

A Senior IT Support Specialist will work SME for areas deemed critical by the regional manager and provides technical guidance to all parties

Train users and communicate on how to use technology equipment and provide process documentation providing the best customer service

Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required

Evaluates decisions through the eyes of the customer; Builds strong customer relationships and creates processes with customer viewpoint

Requirements

High School diploma or GED equivalent

3+ years of technical support experience

Ability to interface effectively with end users and C-level staff – customer service attitude and positivity

Microsoft Office experience

Demonstrate strong IT trouble shooting and technical skills related to end user computing (PCs, MACs, Smartphones, Windows, Microsoft apps etc.) and solid understanding of networking

Excellent knowledge of Windows operating systems

Excellent verbal and written communication skills

Exhibit strong customer service, collaboration, and communication skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Salary: Competitive

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