Senior Business Systems Analyst Job at Economical Insurance – in Toronto, ON

Job Description


Work is a big part of our lives, so it makes sense to choose a company that offers truly rewarding work. At Economical Insurance®, your contributions, creativity, and energy won’t go to waste. Our passionate culture and pioneering mentality infuse everything we do, which is why our one-million-plus policyholders know we’ll protect their homes, businesses, farms, cars, and pets like they’re our own.

We’re not afraid to see how far we can push the envelope to make insurance better. Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company. We’re also preparing to become a publicly traded company, a once-in-a-lifetime career opportunity for everyone who joins our team.

If you’re looking for a company that takes care of its people — and its customers — and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

Agile / Lean Responsibilities (when Performing Project-Related Work)

  • Collaborates with the Scrum Master and the team to develop and maintain the project Kanban/Product backlog, develop the Iteration/Sprint Plan and Release plan
  • Collaborates with Business Owner and Delivery Team to evolve and deliver the project vision
  • Develop User Story Map
  • Writes concise and effective Epics, Features and User Stories
  • Defines precise and accurate User Story acceptance criteria in the form of Specifications by Example
  • Facilitates meetings (e.g., Stand-ups, Retrospectives, Acceptance Review, etc.), as required
  • Acts as an expert on different types of requirements/artefacts/user stories and provides guidance to the team
  • Ability to handle complex and cross-functional projects
  • Responsible for delivering working software in collaboration with the project team
  • Collaborates with Business Owner, Technical Lead, and Test Analyst on maintenance projects to identify sets of cohesive problems (improvement themes) for development through utilizing the Theme Idea Canvas
  • Acts as an expert on different types of testing (automation, security, performance, regression, etc.) and provides guidance to their team on when each should or should not be used

Requirements Responsibilities

  • Drive and contribute to project solutions, JAD sessions, gathering input, documenting high level design documents
  • Support Sr. Technical Product Owner and tech leads in defining overall approach
  • Responsible (in partnership) with Tech Lead and PM to align all technology impacted teams.
  • Responsible for documenting and managing change requests
  • Track/document assumptions, risks, dependencies and ensure appropriate actions are taken.
  • Leads workshops to capture and define functional and non-functional requirements as structured User Stories
  • Validates the correctness of delivered requirements in advance of the active business owner reviewing completed work
  • Helps estimate delivery work necessary to realize requirements through development lifecycle
  • Assists the Developers in gathering additional details concerning specific requirements
  • Facilitates workshops to define and optimize business processes to achieve business goals
  • Facilitates User Experience and Usability workshops
  • Responsible for the overall business requirements strategy
  • Acts as an expert on different types of BA deliverables and provides guidance to their team on when each should or should not be used

Testing Responsibilities

  • Assists the testing team in defining testing scenarios (including data, acceptance criteria, rules, etc.) for each requirement that is going to be delivered during an iteration
  • Supports the Business Owner in all activities pertaining to Acceptance Testing
  • Support the management of the defect triaging with the Quality Engineering team

Project Responsibilities

  • Assists the project team with setting up and maintaining the project Kanban System
  • Supports the development of the initial Release Plan by MMF in collaboration with the Project Manager, Business Owner, Scrum Master, and the Technical Lead
  • Helps create the Iteration Plan in collaboration with the Scrum Master, Technical Lead, Technical Tester, and Development team
  • Supports the identification and resolution of Risks / Issues / Blockers in collaboration with the project team
  • Supports the Business Owner by providing discipline, rigor and technical skill to the requirements definition and validation process
  • Support project manager throughout the project life cycle
  • Responsible for security documentation and related security activities
  • Responsible for documenting operational readiness process
  • Assists the Business Owner in the Acceptance Review process
  • Assists the Scrum Master with implementing improvements, retrospectives, metrics reporting, and management of Risks / Issues / Blockers
  • Work closely with third party vendors; ability to challenge the vendor design to ensure what is being built satisfies the needs of the business partners

Mentoring and Development

  • Works closely with and teaches more junior Business Systems Analysts to grow their Analysis skills and application knowledge
  • Collaborates with the BA Team Leads to help create development plans for more junior staff and help execute on those plans
  • Support BA Team Leads in recruting / hiring efforts
  • Regularly share knowledge with the BA team to encourage new ways of thinking about problems, new approaches to testing, and industry best practices
  • Keep up-to-date on industry trends and best practices and share with the BA team

What do you bring to the role?

  • University Degree in computer science, information systems or a related discipline
  • 5+ years Business Analysis experience with a strong emphasis around software development
  • Oracle ERP, EPM and HCM experience is an asset (Oracle Fusion)
  • 3+ years’ experience in a true Agile / Scrum / XP environment
  • 3+ years of formal or informal leadership experience
  • Core competencies: customer service orientation, teamwork, collaboration, adaptability, initiative, critical and analytical thinking
  • Ability to communicate effectively verbally and in writing
  • Ability to express ideas in a clear and concise manner, tailoring message to the intended audience and level of management
  • Flexible and possess willingness to take on new projects/roles and to contribute to team’s success in a variety of capacities
  • Self-starter with the ability to multi-task effectively and independently in a fast-paced environment
  • Jira/Confluence experience is an asset
  • Proven skill and effectiveness in Project Planning using MVPs (Minimal Viable Product), Model using structured notation (UML), business process modelling
  • Relevant industry-related certifications are considered an asset. For example: BABOK, CCBA, CBAP, PMP
  • Ability to effectively facilitate workshops to conduct requirements gathering, story mapping, business planning, data analysis, process analysis, functional and non-functional requirements analysis, system design and test implementation
  • Experience performing end-user interviews, leading requirements gathering sessions, and leading User Acceptance Testing
  • Strong soft skills, including the ability to speak to both technical and business concerns and effectively negotiate with stakeholders”
  • Solid understanding of the P&C industry, and of one or more Economical lines of business.
  • Be self-aware, self-motivated / directed, demonstrate strong multi-tasking, time management skills, and lead / coach others

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it.

We offer:

  • Competitive salaries, with potential for an annual raise and bonus
  • Pension and savings programs, with company-matched RRSP contributions
  • Generous time away, including vacation and personal needs days
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Two annual wellness campaigns — participants earn up to $300 each year to spend on almost anything supporting health and work-life balance (think things like spa days, daycare, pet grooming)
  • An unlimited employee referral bonus program
  • Flexible work schedule
  • Discounts on products and services


To complete the online application process, you’ll need to upload your resume and cover letter in one document. The posting will close at midnight on the deadline date; in order to successfully apply, please ensure your application is submitted by 11:59 p.m. the day before the deadline.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Visit economical.com to learn more about us and what we’re up to.


About the Company

Company: Economical Insurance –

Company Location:  Toronto, ON

Estimated Salary:

About Economical Insurance -