IT Support Specialist Job at Columbia University in Manhattanville, NY

Job Description

Requisition no: 505087

Work type: Full Time

Location: Manhattanville

School/Department: Zuckerman Institute

Grade: Grade 11

Categories: Information Technology

Job Type: Officer of Administration

Bargaining Unit:
Regular/Temporary: Regular

End Date if Temporary:
Hours Per Week: 35

Salary Range: commensurate with experience

A strong internal candidate has been identified for this position, however, we are still accepting applications from other qualified candidates.

Position Summary

Columbia University’s Mortimer B. Zuckerman Mind Brain Behavior Institute (Zuckerman Institute) supports interdisciplinary neuroscience research and discovery by scientists and scholars across the university and promises to be the most comprehensive institute for brain science. Located in a state-ofthe-art facility, approximately 50 independent world class labs are brought together to transform our understanding of the brain and mind.

Reporting to the Manager of IT Operations, the IT Support Specialist will provide exceptional service delivery in supporting Zuckerman Institute’s researchers and staff on both PC and MAC systems. The incumbent will provide day-to-day level one desktop support, including monitoring, logging and assigning support requests to via Salesforce Service Cloud. This position will be instrumental in the improvement of the team’s processes by supporting and maintaining the optimal configuration of the Institute’s computing systems.


Responsibilities include but are not limited to the following:

Supports computer systems and equipment, including a mixture of Windows/Mac desktops, laptops and peripheral devices, such as printers and mobile phones for Zuckerman labs, administrative teams and scientific platforms

Assist in setup and deployment of new devices, troubleshooting basic hardware and software applications, network connectivity, and network printing

Maintain various IT supported systems including digital signage, online conference room booking and Education Lab student tablets, troubleshooting and supporting audiovisual and other ancillary IT, including projectors and specialized Crestron systems, within the Jerome L. Greene Science Center (JLGSC)

Provide day to day technical reports for computer equipment and services, and updates technical documentation; manages and resolves support tickets and other technical requests

Maintain inventories of managed and other administrative and lab computer equipment and specialized software licenses

Minimum Qualifications

Bachelor’s degree and/or its equivalent required, including a minimum of two (2) years of related IT help desk/support experience, as well as, experience installing and configuring audio/visual systems preferred.

Preferred Qualifications

Excellent written and verbal communication skills;

Demonstrated ability to work in a fast-paced, deadline driven environment;

Demonstrated excellence in a variety of competencies including teamwork/collaboration, analytical thinking, communication and influencing skills, and technical expertise;

Experience installing and configuring audio/visual systems preferred

Must be able to work with changing priorities and with multiple projects. Close attention to detail is essential;

Must be able to work with minimal supervision and weekend and off-hours on occasion as needed.

Experience working in an academic and/or scientific computing environment. Familiarity with some of the following: storage NAS, backup and recovery technologies, TCP/IP, networking systems security.

Other Requirements

Applicants are required to upload a resume and cover letter when applying for this position.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Applications open: Dec 06 2019 Eastern Standard Time

Applications close:

About the Company

Company: Columbia University

Company Location:  Manhattanville, NY

Estimated Salary:

About Columbia University