IT Support Specialist Job at Leyton – in Boston, MA

Job Description

The Company:
Leyton is a global consultancy firm dedicated to helping companies of all sizes improve their business performance. Founded in 1997, we have grown to over 1,400 employees in 11 countries, with US offices in Boston and San Francisco.

Currently in the US, our specific expertise is in the implementation and optimization of Research and Development (R&D) Tax Relief and Credits. Our business consultants, technical experts and tax specialists work with a wide range of companies, offering strategic advice on how R&D work can be structured and financed.

We offer real career opportunities in a fast-growing, friendly firm with a dynamic and ambitious team. Our compensation package is competitive and you will be rewarded on the basis of your personal performance, as well as on the basis of the company’s overall achievements. For the right candidate, the extensive growth plans for the US offer the opportunity to progress quickly.

Function of the role:
The IT Support Specialist will be responsible for delivering local IT services in close partnership with our IT group team based in Paris.

They will ensure the full satisfaction of the end users in combination with IT group requirements and policy. Additionally they will provide direct support to local users, acting as level 1 and 2 support in the resolution of routine queries relating to hardware and software applications.

Beyond these activities they will look for opportunities to streamline processes and, where possible, put forward suggestions for improving end user experience and minimising lead times for deployment of IT. They will build and manage relationships with local vendors as well as Leyton’s outsourced IT support provider, ensuring standards are met on timeliness and quality of service.

A ‘customer first’ approach is essential to the role, combined with strong stakeholder management skills and an ability to prioritise competing requirements effectively whilst maintaining effective communication. A keen eye for improving processes and implementing best practice in IT operations is essential to continued success and growth.

Main Responsibilities will include:
Level 1-2 support management (Incidents resolution and laptop setup, production support)

Active directory administration

Asset management (hardware, software, service agreements)

Manage local and group projects

Research and evaluate new technologies

Manage and challenge local partners on delivery and quality.

Provide support for new releases and deployments

Perform incident analysis and take actions

Desired experience and skills:
Bachelor’s Degree in Computer Science or related field or experience in a similar role

A minimum of two years’ experience in a relevant role, providing IT support in a multisite environment

IT Project Management/Coordination experience

Excellent analysis, critical thinking and problem-solving skills with great attention to detail and a methodical work style

Highly articulate with strong communication skills

Demonstrable experience working to tight deadlines and balancing competing demands from senior stakeholders

Windows Server 2012 through 2019

MS Office Application Suite

MS Technologies (AD, DNS, RDP, DHCP, GPO, Security Groups)

Endpoint management (antivirus, remote management, backups)

Solid understanding of desktop level connectivity and networking issues (LAN, WiFi, client VPN)

Strong written communication skills with the ability to document accurately and thoroughly

VOIP troubleshooting and support

Perks and Benefits

Leyton offers a comprehensive benefits package including health, vision, dental, healthcare FSA, HRA, 401K, pre-tax transit and parking plans, PTO, and observed holidays. With a culture built on collaborative teamwork, respect and honesty, energy and can-do attitudes, dynamic innovation and excellence, Leyton fosters a supportive and empowering environment.

Equal Employment Opportunity Policy

Leyton provides equal employment opportunities to all qualified employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Leyton complies with all applicable federal, state and local laws regarding recruitment and hiring.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About the Company

Company: Leyton –

Company Location:  Boston, MA

Estimated Salary:

About Leyton -