IT Help Desk Support/ Technical Support Representative (Remote) Job at Cocolevio LLC – 4.3 in Jackson, MS

Job Description


As an inbound call center agent, you will handle incoming calls from customers. In this job your responsibilities are to receive calls from customers and answer questions, troubleshoot, and provide excellent customer service in a timely and efficient manner. You troubleshoot both product and service issues with the customer to attempt to find a resolution.

It is 24×7 rotational shift.

You will:

  • Provide first Level Technical Support on computing products and/or peripherals
  • Use troubleshooting techniques and tools to identify technical defects/issues
  • Assign incidents in line with documented guidelines and procedures
  • Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database

Essential Requirements

  • First-rate customer focus, phone etiquette and work ethic
  • Excellent communications skills
  • Ability to handle stressful situations and deal professionally with irate customers
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Desirable Requirements

Relevant experience
Must have personal computer with Windows 10
Thorough working knowledge of IT architecture/technology

8 hours shift

24×7 rotational shift every 3 months


High school or equivalent (Preferred)


Customer Service: 1 year (Preferred)

IT Helpdesk (Preferred)

COVID-19 considerations: Interview is done remotely

Expected Start Date: 30/8/2021
Job Types: Full-time, Contract
Pay: $15.00 per hour

Cocolevio LLC provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Expected Start Date: 30/8/2021

Job Types: Full-time, Contract

Pay: $15.00 per hour




  • High school or equivalent (Preferred)

Work Remotely:

  • Temporarily due to COVID-19

Speak with the employer
+91 512-566-4005

About the Company

Company: Cocolevio LLC – 4.3

Company Location:  Jackson, MS

Estimated Salary:

About Cocolevio LLC - 4.3