IT Field Technician Job at EOS in London

Job Description

EOS IT Solutions is a leading IT and global video collaboration company. We specialize in innovative IT and video conferencing solutions, which empower businesses and organizations throughout the world. With teams of qualified IT support engineers, EOS IT Solutions offers a fast and reliable service to our clients.

Enthusiastically teaching our internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and telephone

Resolving any issues related to our infrastructure, both internally hosted and cloud-based. This includes things like e-mail, printers, wired and wireless networks, video conferencing, and VPN

Provisioning new-hire accounts as well as preparing workstations and desks for use

Tracking and maintaining your office’s equipment inventory

Providing technical leadership and guidance for live events and video conferences

Authoring and editing content our internal Wiki

Researching new and innovative solutions to the technical challenges that arise

Maintaining our technical facilities to the highest standard through cable management, workstation installations, rack-mounting, etc

Learning from and educating your fellow team members

Completing other technical projects and tasks as needed

MUST have 3 to 5+ years of experience as an IT Support Engineer, Analyst, or Administrator with at least 2 + years of Help Desk or IT Support experience

MUST have 3 + years of experience with all of the following: Networking, WiFi, Mac OS, Cisco, Linux, and Windows

Must have 2 + years of working with End Users

Must have 2 + years of experience troubleshooting computer issues, including network connections, software, and hardware

Must be able to work in a team and independently

Hands-on expertise with a VoIP phone system (Shoretel preferred)

Must speak Business Level to Fluent English

Interest in learning and taking on increasingly complex tasks

Undergraduate degree in a technical field

Independent ability to research technical problems and solutions

Strong organizational and managerial skills and detail-oriented work ethic

Willingness to work flexible/odd hours at times, based on needs


About the Company

Company: EOS

Company Location:  London

Estimated Salary:

About EOS