Information Technology Summer Student Job at ARC Resources Ltd in Calgary, AB
People join ARC to be part of something truly unique: a Canadian owned and operated energy company with a reputation for doing what is right. Since our inception more than twenty years ago, we have been leaders in responsible development. At ARC, we create value for our shareholders while fostering a culture where respect for the individual is paramount and action and passion are rewarded. By employing top talent and relentlessly striving for excellence, we have earned our place as a leading Canadian energy company.
We all need energy, and the sustainable resources we supply will play a critical role in both decreasing global emissions and improving standards of living worldwide. Join ARC for the chance to meaningfully contribute to the future of energy.
This position will offer the successful candidate broad exposure to all disciplines within the Information Technology functions at ARC Resources. The primary responsibility of this position is desktop and application support; however, the successful candidate will have opportunities to be involved in projects and be mentored by senior level staff. As this role is not solely a typical desktop and application support function, the diverse experience received will help provide direction to the successful candidate’s future career path. The work term will commence in May 2020 and last for a four-month period.
At ARC, the work atmosphere is an open, fast-paced, team environment where the successful candidate will have the opportunity to work independently, but also as part of a close-knit group. The role involves working alongside team members with extensive and diverse experience within the Information Technology field
Provide timely response and resolution to service desk inquiries that may originate from service requests, incidents, voicemail and in person requests.
Diagnose, troubleshoot and resolve issues ranging from desktop hardware to desktop applications by leveraging available resources (knowledge base, team members, etc.)
Log all service requests, incidents and accompanying detail in service management software (ServiceNow)
Ensure problem resolution and knowledge base documentation is maintained.
Perform desktop operating system and application deployments using Microsoft SCCM 2016
Potential for travel to field locations.
The position is ideally suited for a 3rd or 4th year student currently enrolled an Information Technology related Bachelor’s Degree from a recognized post-secondary institution
Experience supporting Microsoft Windows 10, Microsoft Office 365 Application Suite, Citrix, and Apple iPhone and iOS
Experience supporting and troubleshooting oil and gas industry applications including, but not limited to, Geologic GeoScout, CGI PVR, Qbyte FM, Qbyte Metrix, CS Explorer, AFE Navigator, Wellview, and GeoScout.
Ability and desire to work in a fast paced, team orientated environment.
Ability and desire to multi-task and context switch to meet rapidly changing demands.
The ability to follow defined process and procedures.
Strong communication, organization, customer service and problem solving skills.
Experience with Service-Now
Experience with mobile devices, such as iPads, and iPhones
Experience with Microsoft System Center Configuration Manager (SCCM 2016) for desktop operating system and application deployments
Experience with Microsoft Active Directory
Experience with Microsoft Sharepoint Online
Experience with networking concepts and technologies, including wireless
Experience with Cisco VOIP phones
Experience with network printing
We thank you for your interest in ARC Resources Ltd. however, only those candidates selected for an interview will be contacted.
About the Company
Company: ARC Resources Ltd
Company Location: Calgary, AB