Customer Implementation and Relationship Professional (Health IT) Job at ICE Health Systems in Calgary, AB

Job Description

ICE Health Systems is a Calgary based software company, in which we build web based software for the healthcare industry. Please visit our web site at www.icehealthsystems.com to learn about ICE and our partnerships.


ICE is looking for an individual who is fluent in Spanish and English to assist in customer implementations and launches of ICE software. An individual who is a team-oriented person who will work closely with the Product Management, Customer Implementation, and Learner Experience Design teams to ensure the needs of our customers are met. It would be a benefit if you have worked as a professional within the healthcare industry. You will work with customers to launch and maintain successful implementations of the ICE Software and provide solutions to customer requests. Please note the position could potentially start at the end of January, mid February.


  • Degree or Diploma, or equivalent education/experience.
  • Fluent in Spanish and English languages. Competent with reading, writing and speaking both languages.
  • Experience with management of customer relationships.
  • Professional, well-spoken, organized and efficient.


  • Quick learner, strong general computer skills.
  • Ability to collaborate with a variety of teams, in a fast paced environment.


  • Creative problem solver and detail oriented.
  • Experience living and communicating in the country of Mexico.
  • Self-motivator comfortable working in an independent environment.
  • Familiarity with Dental or Medical offices and/or software.
  • Experience working in the industry of healthcare with Electronic Health Records and/or Electronic Medical Records.


  • Office environment in Calgary, with the ability to work remotely at times.
  • Hours of work Monday to Friday 7.5 hours/day.
  • Will be expected to complete a security clearance if shortlisted.
  • Will be required to demonstrate Spanish skill sets if shortlisted.
  • Competitive base salary and comprehensive benefit package.

Job Types: Full-time, Permanent



About the Company

Company: ICE Health Systems

Company Location:  Calgary, AB

Estimated Salary:

About ICE Health Systems