Connected Home Research Service Delivery Manager Job at Procter & Gamble – in Toronto, ON

Job Description

Join us to create the future of Consumer Insights! We are hiring for a Connected Home Research Service Deliver Manager to join us full-time as of November 2021. This role is open to applicants located in San Jose, Warsaw, Toronto and Cincinnati. We are looking for a strong leader with an entrepreneurial spirit, a passion for service delivery, and the ability to build effective and collaborative partnerships that translates to a seamless experience for the internal customers using the Connected Home Research (CHR) service.

From Day 1 you will be trusted to dive right in, take the lead on building the Connected Home Research Service and coordinating the different elements of it. You will work closely with the functions/teams that support the different elements of the service to deliver a holistic experience to the OUs.

The Connected Home Research (CHR) Team is a recently formed multi-functional team that includes experts in Research (CMK), Data Scientists (R&D) and Information Technology (IT). The team focus is to enable the Organizational Units to do Connected Home Research. Connected Home Research (CHR) is a research methodology that allows researchers to observe how consumers use and engage with our products in their home in real time via in home IoT devices like scale, scanners, video cameras.

As the CHR Service Delivery Manager, in the first few months of the role, and working closely with the CHR Core Team, you will work on standing up the concierge service including study request intake process, coordinating workflows with the verticals supporting the service, and establishing the financial processes.

Ongoing the CHR Service Delivery Manager will be responsible for:

Coordinating multiple internal teams (R&D, CMK, ITx, Brand Services) to execute Connected Home Research studies (IoT devices in consumer homes)

Preparing service proposals and coordinating the execution with each of the verticals

Leading project kick-off, status meetings and connects throughout the study execution

Managing the financial processes for the service including PO management, SOWs, Contracts, collecting payments from the internal customers and distributing payments to the teams supporting the different elements of the service

Monitoring project progress and coordinating follow ups needed with the different pillars supporting the service


Bachelor’s or Master’s Degree is required

2-3 years of strong project management skills/experience

Strong planning, organizational, and time management skills including the ability to manage project budgets, timelines, and schedules

Strong communication (oral and written) and problem-solving skills

Work process oriented and attention to detail is a must

Ability to work independently with multiple stakeholders at different geographies and levels in the organization

Capacity for managing several parallel initiatives, identifying, and balancing priorities.

Strong leadership and relationship management skills. Ability to lead and influence others to achieve a common goal

Solid understanding of financial processes like PO management, budget tracking etc.

Knowledge or experience in Consumer Research and/or IoT devices is an asset

What We offer :
Dynamic and encouraging environment for learning and growth

Continuous coaching and mentoring from the CHR core team as well as the GBS Brand Services Team

Exposure to multiple functions and the work they do. You will work with R&D, CMK, GBS and ITx.

Ability to further develop Project Management and Service Management skills

Opportunity to learn about Connected Home Research and IoT devices

How to Apply:
Please apply on P&G Careers and complete both your application AND assessments by 11:59pm on Wednesday November 3rd, 2021. We encourage you to review the information here for details on what to expect.

Resume Submission: strong resumes will use the Context-Action-Results (CAR) format and highlight measurable results, in the areas of leadership and data analysis, achieved in your previous roles and experiences. Cover letters and transcripts are not required.

Assessment Overview: If your skills match our requirements, you will be asked to complete an online assessment(s). Please review our Assessment Overview here for more information on how to prepare. Assessment scores are valid for 12 months; to apply previous scores please click on the assessment link(s). If your score has expired, you will be prompted to re-write the assessments.

Additional Information:
P&G serves nearly five billion people around the world and has the strongest portfolio of trusted, quality, leadership brands, including Tide®, Pantene®, Pampers®, Gillette®, and Old Spice®. Join us to grow your skills as a world-class leader! P&G Canada has been named one of Canada’s Top 100 Employers (2021), Canada’s Top Employers for Young People (2021), and Canada’s Best Diversity Employers (2021).

We are an equal opportunity employer and value diversity at our company. Underrepresented candidates including, but not limited to, People with disabilities, female and/or Black, Indigenous, Asian, Latin American, or two or more races are strongly encouraged to apply.

P&G is committed to accommodating any applicant with a disability, as required by law, during the recruitment, assessment, and selection process. If you require a disability related accommodation in order to participate in the recruitment process, please click here to submit your request.

Sponsorship for work authorization is not available for this role. It is the applicant’s responsibility to ensure they are authorized to work in the location to which they apply.

About the Company

Company: Procter & Gamble –

Company Location:  Toronto, ON

Estimated Salary:

About Procter & Gamble -