Overview

Associate Authentication Analyst – Full Time Job at DigiCert Inc – 4.0 in Saint George, UT

Job Description

DigiCert is looking for a detail-oriented, energetic Authentication Analyst to join our team. The Authentication Analyst will be responsible for ensuring the quality of our internal and customer-facing validation products for the DigiCert software. This includes executing validation scripts, reviewing completed test results, and packaging them into a Transferable validation product.

RESPONSIBILITIES

  • Project a professional company image through phone, chat and email interactions.
  • Recognize, document and alert supervisors of trends in customer calls.
  • Research customer organizations and verify organization contact details online.
  • Answer pre-sales and customer inquiries via phone, email, and live chat.
  • Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.
  • Coordinate the implementation or scheduling of validation testing with affected departments and personnel.
  • Study product characteristics or customer requirements and confer with management to determine validation objectives and standards.
  • Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.

REQUIRED QUALIFICATIONS

  • High School Diploma or equivalent
  • 1 year of experience in customer service
  • Comfortable working on a computer daily and conversing over the phone and through email.
  • Strong oral, written and interpersonal communication skills
  • Proficient knowledge of Microsoft products and other applicable software or applications
  • Detailed-oriented with excellent organization skills
  • Self-motivated, manage your time well, and get things done.
  • Team oriented and ability to work with people from diverse backgrounds

PREFERRED QUALIFICATIONS

  • Bachelors degree in IT, Computer Science, or other technical degree
  • 2+ years of experience in a customer service role within the tech industry
  • Excellent knowledge of Microsoft products and other applicable software or applications

Job Type: Full-time

Pay: $16.83 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)
  • Microsoft Office: 1 year (Preferred)

Work Location:

Work Remotely:

  • Temporarily due to COVID-19

About the Company

Company: DigiCert Inc – 4.0

Company Location:  Saint George, UT

Estimated Salary:

About DigiCert Inc - 4.0