20 Helpdesk Technician to Start ASAP Job at STEFANINI GROUP – in Detroit, MI

Job Description

Job Details

Full-timeEstimated: $31,000 – $42,000 a year2 hours ago


  • Life insurance
  • Health insurance
  • Vision insurance
  • Dental insurance
  • 401(k)


  • Microsoft Outlook
  • Communication skills
  • Technical support
  • Software troubleshooting
  • Customer service
  • Bachelor’s degree

Full Job Description

Fulltime/Permanent Position !!!

Detroit (Temporarily Remote)

With Benefits such as:

  • Paid Holidays, Personal Days, and Vacation Time (Up to 22 Days of Paid Time Off)
  • 401K Plan
  • Medical/Dental/Vision
  • Life Insurance
  • Tuition Reimbursement
  • and more!!!

What will you do?

Job Responsibilities:

  • Provide technical end-user support via telephone or email
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job Requirements:

  • Bachelor”s degree or vocational in IT-related courses is a plus.
  • Excellent in oral and written English communication.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Must be willing to work in different shifts.
  • Fresh graduates are encouraged to apply.

Job Type: Full-time


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Application Question(s):

  • Are you amenable to wok on a 24/7 operation?

Work Remotely:

  • Temporarily due to COVID-19

About the Company


Company Location:  Detroit, MI

Estimated Salary: